A Brain New Way To Work

Eve Abbott

Archive for the 'communications tips' Category

Keeping Track of Both the Schedulers and Your Calendar

If you and your assistant both handle scheduling, take this simple step to make it clear which one of you made each appointment on the calendar. This avoids the: “Who scheduled that meeting for the same time?!

The fix: The person scheduling the appointment can include their initials in parentheses after the meeting title. For example: Budget Meeting, All Staff (CS).

You’ll be able to easily figure out what the misunderstanding was because you will both know for sure who made the overlapping appointment.

Email Signatures Work Best Both Ways 

Just as every executive (or any professional!) needs an email signature with their complete contact information, so does their assistant. Especially if your assistant is handling matters for more than one boss!

Your assistant needs to set up a separate email signature for each of the people for which he/she handles email correspondence.

The example email signature includes:

Rebecca Sunnybrook (name), Executive Assistant to Lou Abbott (boss name)

Vice President of Sales (boss’ title), ABCASEFA EFASEFAX (company name)

X 337455 (Internal phone number)

(222) 555-8888 (External phone number)

Rebecca.Sunnybrook@ABCASEFA-EFASEFAX.com (Live link email)

Optional: company website URL here

Company wide email signature protocols help to keep communications flowing more clearly with fewer mistakes.

Plus, signatures tell people you do want them to be able to be in touch with you. Even if it is through your assistant rather than directly to you!

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Six Tips for Success at Work with Less Stress: brain-unfriendly words to avoid using

Our brain’s top priorities include survival of our self, our family and our job. That is why the basis of every human transaction is “What’s in it for me?” To enhance your performance for better results, here are six words to avoid using with your colleagues, clients and everyone else too.

1. No
Humans hate to hear ‘no’ (brain MRIs shift to stress patterns). Humans love to hear ‘yes’ (brain MRIs light up in an instant). So, if you are about to say no to someone: Stop. Think what it would take to say yes to their request. Especially if you both can work together for a win-win outcome! Make things happen instead of spending your energy on all the reasons you can not.

2. Don’t
The human brain always processes a negative in language by defaulting to the positive. When you say, “Don’t judge a product by brand alone,” what they really hear after not processing the negative is, “Judge a product by brand alone.” Communicate positively, by telling everyone what you want them to do, not what you don’t want them to do.

3. Can’t
Speaking of ‘don’t’, can’t  is another word that can frustrate or outright anger anyone from your boss to your spouse. When people process “I can’t”, they hear, “I choose not to.” Instead of focusing on what you can’t do, focus on what you can do.

4. But
As soon as you say the word ‘but’ your listener deletes the previous words spoken. For example, “You did good work, but…”) Now they are waiting to hear what you are really going to tell them. Replace but with either the word ‘and’ or start a new sentence. For example:

“You did good work and I wish your bonus was bigger.”

“You did good work. Unfortunately, the bonus pool last year was less than before.”

5. Honestly
When your listener hears you say, ‘honestly,’ you imply to them that some (or all!) of everything else you’ve said has not been honest. Delete these next two words from your vocabulary for the same reason: frankly, truthfully. I use the words, In fact but only when I have a relevant fact or new information to share.

6.  If

If always implies the opposite, “if not” as your brain processes language. When is a more definite word for the brain; it knows how to use when easily. For example:

“If you want to enhance your performance, here are six words you will be more successful by not using.”

When you want to enhance your performance, here are six words you will be more successful by not using.”

 Changing these words is guaranteed to get you better results at work and in life!

Excerpted: A Brain New Way to Work: Using your brain at work for better results and less stress. Copyright 2010 Eve Abbott All rights reserved.

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